Location: Nashville or New York City
At Ducky, we're dedicated to radically changing the approach companies take in supporting their customers. Despite seismic technology shifts over the past decades, today's customer support systems remain largely unchanged, while customer expectations have increased drastically. Ducky represents a significant leap forward, offering a solution that's faster, simpler, and smarter. By integrating with data repositories, managing internal knowledge, and leveraging machine learning, Ducky streamlines support processes through efficient automation, fundamentally changing the way agents assist customers.
The team is made of exceptional individuals from the likes of Lyft, Alto IRA, and Scale AI. We have a shared commitment to swift execution, a passion for software craftsmanship, and an unwavering focus on quality. We are makers at heart and proud of the work we produce.
Ducky is a new toolset for customer support with machine learning at the core. You will develop features that improve the productivity of the end user by building novel human-ML interactions that require both attention to detail and creative thinking.
Ducky is built primarily in TypeScript and Python. We use Next.js and Flask on the backend and React on the frontend. You will bring your experience and expertise to impact our codebases. You’ll also engage in technical decision-making with the team, participate in planning, and own features from idea to delivery.
As an Engineer at Ducky, you’ll collaborate closely with our designer, other engineers, and co-founders. We are a passionate and motivated team that emphasizes communication, collaboration, and compassion. To strengthen our bonds and foster creativity, we regularly organize offsite activities. These experiences not only bring us together but also spark new ideas and fresh perspectives.